Managed Service Provider Integration & Asset Monitoring Software
Being able to automatically generate and manage service tickets in your PSA
software based on real-time alerts in your managed services software allows you to
be responsive to your customer needs. Using our award-winning service software to
manage your technicians, service tickets, time, materials, and even inventory
allows you to provide better service.
Take your business to the next level by integrating your MSP software with all your CRM and operations. truly manage your business from end-to-end with a complete solution designed to automate all aspects of your business operations.
Basic MSP Integration
Automatically convert e-mail alerts to service tickets. Alerts can then be converted into service
tickets and managed through the entire service management system. Most important, a MSP provider
now has the ability to track technician time, bill and report data in one system.
Advanced MSP Integration
Synchronize your communication with bi-directional information flowing between the Managed Services
software and Tigerpaw. You now have the ability to update ticket information in the managed services
product, closing notifications and completing the ticketing cycle. As an IT manager, you have real-time
data in your monitoring, alerts, metrics, ticketing, invoicing and reports - all in one system*.
Tigerpaw MSP Agreement Billing
To effectively provide the top-shelf service your customers expect, you must be able to
effectively respond to your MSP agreements, and get paid for the work you do. With MSP
Agreement Billing in Tigerpaw you can define the conditions and manage your MSP agreements -
including what types of monitoring performed and at what price, as well as defining any fixed
items such as unmonitored monthly backup. Using the MSP Billing wizard, you can quickly generate
invoices for all of your agreements, with up to-the-minute asset information*.
Curious about how you can automate your MSP services?
a video presentation on ways to take your business to the next level.
With Tigerpaw, you have a fully closed-loop system that allows you to proactively address your customers’ needs, manage your time and materials, and easily generate invoices to quickly get paid for the work you do.
Manage your MSP agreements
Multiple rates can be created per agreement
Multiple locations can be billed to your main office
Bill monitored assets and fixed items supported
Real-time polling of MSP assets*
Secured through roles based security
Recurring invoicing
Generate hundreds of invoices with a few clicks
* Sold with the Advanced MSP Integrator at an additional fee.
Tigerpaw Managed Services Partnership Include:
Basic integration with Level Platforms
Integrates to Tigerpaw’s service application
Email alerts converted to service tickets using Tigerpaw’s workflow and service module.
Alerts become service tickets in Tigerpaw
Included with Tigerpaw’s Basic MSP Integrator
2-way communication and asset integration with Level Platforms
(Coming in Quarter 3 )
Asset discovery is synchronized with Tigerpaw
Update Level Platform’s tickets when a change takes place in the Tigerpaw service order, including closing notifications
Requires Tigerpaw MSP Integrator Add-on *
Basic integration with Dell Remote Monitoring
Integrates to Tigerpaw’s service application
Email alerts converted to service tickets using Tigerpaw’s workflow and service module
Alerts become service tickets in Tigerpaw
Included with Tigerpaw’s Basic MSP Integrator
2-way communication and asset integration with Dell Remote Monitoring
Asset discovery is synchronized with Tigerpaw
Update Dell’s tickets when a change takes place in the Tigerpaw service order, including closing notifications
Synchronize your communication with bi-directional information flowing between the Managed Services
software and Tigerpaw. You now have the ability to update ticket information in the managed services
product, closing notifications and completing the ticketing cycle. As an IT manager, you have real-time
data in your monitoring, alerts, metrics, ticketing, invoicing and reports - all in one system
To effectively provide the top-shelf service your customers expect, you must be able to
effectively respond to your MSP agreements, and get paid for the work you do. With MSP
Agreement Billing in Tigerpaw you can define the conditions and manage your MSP agreements -
including what types of monitoring performed and at what price, as well as defining any fixed
items such as unmonitored monthly backup. Using the MSP Billing wizard, you can quickly generate
invoices for all of your agreements, with up to-the-minute asset information
